Returns & Refund Policy
Welcome to our online store! To ensure that you have a clear understanding of our return and refund policies, please read the following carefully. By placing an order in our store, you accept these policies.
Return Policy (UK)
We accept returns from the following countries: United Kingdom.
We offer a 30-day return policy, which means that customers can return unused products, within 30 days of receiving the product without any conditions.
(Return method: mail)
Return Conditions
The product must be in original condition, including:
- Unworn or unused, with tags attached.
- In the original packaging.
- Proof of purchase or receipt is required.
How to make a return?
- Please contact the support team via email: [email protected] to start the return process.
- If the return request is accepted, we will send you a return shipping label and provide instructions on how and where to send the package back.
- Note: Packages sent without a prior return request will not be accepted.
Return Shipping Costs
- For Defective Products:
This includes incorrect items, shipping damage, or other defects. The return shipping costs are borne by us. - For Customers’ Personal Reasons:
If you purchased the wrong item, the wrong size, or you no longer need the item, we will cover the return shipping costs.
Damage and Problems
Please inspect the item immediately after receiving your order. If the item is defective, damaged, or you received the wrong item, contact us immediately so that we can evaluate the problem and resolve it appropriately.
What if the product you received is defective?
If the Insulated Bottle you purchased from middlex.shop is defective, we will either replace it or provide a full refund. Please contact us by email at [email protected].
Once we verify the problem, we will provide you with the following options:
- Send a new product.
- Refund in full.
Exchange Policy
To ensure that you get the product you need as quickly as possible:
- Please return the existing item first.
- Purchase a new item separately after the return is accepted.
Refunds
We will notify you if the refund is approved after receiving and inspecting your return.
If approved:
- Refunds will be processed to the original payment method within 10 business days.
- Please note that it may take some time for your bank or credit card company to process the refund.
Contact Us
For any questions or further assistance, please feel free to contact us:
Business Address: 65 Oxford Gardens, London W10 5UJ, United Kingdom
Email: [email protected]
We value your satisfaction with our Insulated Bottles and are committed to resolving any issues promptly!